More reviews, and a reply to every one
Reviews influence where you appear on the map and whether someone picks you once they get there. Most happy customers will leave one if you ask at the right moment and make it easy. That's the whole system.
How does a local business get more Google reviews?
Most happy customers will leave a review if they are asked at the right moment with a direct link. HollerIQ sets up review requests by text or email after each job or visit, helps you reply to every review in your own voice, and alerts you quickly when an unhappy review comes in.
When should you ask for a review?
A short text or email goes out after a job, visit or purchase, with a direct link to your review page. No gating, no incentives, and nothing that breaks Google's or Yelp's rules.
Should you reply to every review?
We draft replies to new reviews in your voice. Thank-yous for the good ones, and calm, specific responses to the bad ones, with your approval before anything sensitive goes out.
How do you handle a bad review?
You get an alert when a low rating comes in, so you can reach out to the customer directly while there's still time to fix it.
What's included in Reviews & reputation?
- Review requests
- Text and email requests connected to your customer list or job software.
- Response management
- Replies drafted or posted on Google and Facebook.
- Alerts
- Notifications for new reviews, with low ratings flagged.
- Website display
- Your real reviews shown on your site, pulled from Google.
Scope and fees are agreed in writing after the consultation. Ad spend, where it applies, is paid by you directly to the platform.
Questions about Reviews & reputation
Can you remove bad reviews?
Only Google or the review site can remove a review, and only if it breaks their policies. We can flag those for you. For genuine negative reviews, a good public reply usually does more than removal would.
Do you write reviews?
No. Every review comes from a real customer. Fake reviews break platform rules and FTC rules, and they put your listing at risk.
Works well with
Websites
Fast, mobile-first sites built to turn visits into calls, bookings and form leads.
Learn more →Local SEO & listings
Google Business Profile, Maps and directory listings kept complete and consistent.
Learn more →Google Ads
Search, Maps and Local Services Ads managed around calls and booked work.
Learn more →Facebook & Instagram ads
Ads that reach nearby customers before they start searching.
Learn more →
Find out what's holding your marketing back
Book a free consultation and we'll look at your Google profile, reviews, website and ads with you, then tell you what we'd fix first. No obligation either way.